“We’ve had other companies tell us ‘we will become your IT department’, but Clear Skies have been the first ones to actually deliver on it”
“The all-inclusive, call us as often as you want package is great value and helps us get the results we need. It’s 24/7 and a guaranteed response – our staff know that if the pick up the phone at 10pm and call them that they are going to get a response”
24/7 Operations Monitoring Centre
Our goal is to have 50% of our phone calls with you, to be US CALLING YOU!
When was the last time your IT guy called you… to let you know your Internet was down?
Wouldn’t that be nice instead of the other option?
Clear Skies IT runs a 24/7 operations monitoring centre and delivers on exactly this promise. If one of your computer’s sneezes, we’ll have a tissue at the ready.
Let’s face it, simply knowing that geeks are watching your network and computer’s critical functions is just such a relief! It’s the sort of peace of mind that you need and deserve because you know if something goes wrong, becomes a risk, or needs action, you are going to hear about it.
We’ve often called a customer to check if they needed help because we noted their site had gone offline. Once they realised that in fact the internet was down, they were so relieved as they weren’t using the computer at the time. If we hadn’t been monitoring and responded, they only would have discovered there was a problem when they had to use it again to serve a customer and couldn’t.
As well as monitoring all the typical key areas of a computer’s hardware and software we also completely customise this monitoring so we know if your business specific software is in trouble.
The sad truth about this scenario is that it’s all too common.
Here are some examples of what our monitoring achieves for you:
We receive alerts and will respond accordingly for:
- Your internet going down
- Failed backups
- Anti-virus threats detected and not healed/updates required/disabled software
- Hard disk errors/physical damage/impending failure
- Key software which has crashed
- Network connections that have failed
- Computer updates which have failed
- Business specific software crashes/failures
- … and many more (we could probably monitor and know when the coffee machine is on the blink!)
AND... We can actually fix some issues without even touching a thing!
We do this by looking into a specific issue that might happen from time to time. After analysing it we can find a specific trigger that causes it, then configure a fix into our system so when that issue occurs next time, the system sees it and fixes it automatically – no support call necessary! The time savings are staggering.
We also produce monthly reports with the monitoring data that highlights general network and computer health over that month which ensures visibility and accountability between us. It feeds into our ongoing relationship and dialogure – a key to a quality relationship between us and you.
IT is the heartbeat for the operational functioning of your business. We only tend to notice or act if our heart stops and suddenly it gets a lot of attention. We have found business owners love the fact that we are watching and prefer not have their heart stop at all.