“We’ve had other companies tell us ‘we will become your IT department’, but Clear Skies have been the first ones to actually deliver on it”
“The all-inclusive, call us as often as you want package is great value and helps us get the results we need. It’s 24/7 and a guaranteed response – our staff know that if the pick up the phone at 10pm and call them that they are going to get a response”
3rd Party Relationships
Don’t you just love having to call four or five different places for support for different tech stuff that really is all just tech stuff?
Wouldn’t you just rather have one number to call for geek stuff?!
Enter the SPOC solution from Clear Skies IT… No, we aren’t talking about the pointy eared guy from Star Trek, SPOC stands for Single Point Of Contact and it’s your new best friend in time and cost savings in your business.
Having a Single Point of Contact to call will save you and your team hour upon hour per week. Let us illustrate very clearly.
Would you rather:
Something goes wrong with your computer, so as usual you stop and wonder which of the five places you might call. Then you call one, they point out that it’s not actually their problem so you’ll need to call company xyz and when you call company xyz they say you’ll need to call company abc and so on.
OR
Something goes wrong with your computer, you don’t even stop to think about it, you pick up the phone and call a number. A friendly IT service person takes your details and your issue and follows through on it, reporting back to you through the process until it is resolved, while you get on with work.
This is the SPOC approach that Clear Skies IT adopts. We establish and build relationships with all the key players in the chain of ‘tech stuff’. We even do all we can to learn common technical areas of their product so might even be able to solve issues of theirs ourself!
We can even contact Telstra for you if authorised to do so on your account. These relationships and the technical knowledge we have built up in different products over time enable us to serve you across many solutions and software and it will save you and your team time which is money in the bank.