“We’ve had other companies tell us ‘we will become your IT department’, but Clear Skies have been the first ones to actually deliver on it”
“The all-inclusive, call us as often as you want package is great value and helps us get the results we need. It’s 24/7 and a guaranteed response – our staff know that if the pick up the phone at 10pm and call them that they are going to get a response”
Corporate Service Desk
Our Corporate Service Desk is the type of service response you've always wished for but never thought was possible or affordable in a small to medium business.
Our approach here is specifically targeted towards solving the very pain we saw so many in the typical small to medium business sizes of the franchise market dealing with.
Maybe you’ve dealt with a break/fix solo person who is simply trying to do their best alone or maybe has an ‘offsider’ at best but is not keeping up. Maybe you’ve had a company that was great to begin with but that’s grown too big for you and is after the big fish now that you just can’t get a response? We’ve seen both scenarios over and over again.
The answer is the Clear Skies IT Corporate Service Desk. We have put this approach together to specifically target a service precisely to your industry and market because that’s where we want to operate.
So what are the key points concerning our Corporate Service Desk?
- A team of highly trained IT professionals who understand all IT issues are tied directly to the business and any action or service response priority and urgency should match the impact of the issue on the business.
- There is a team culture we have built by working together so closely to the point of creating a service community of a similar thought and ownership of each other’s work with the view to serving the client as one complete unit together.
- High level communication skills to deliver an unparalleled, understandable experience. Geek speak is for geeks, so it should only be used when talking to geeks. The friendliness of our team is a key to encouraging you and your team to call which is the only thing that will deliver results for you.
- Like you, we hate the ‘black hole’ service experience, where you contact someone, and your request seems to disappear. We use work flow tracking systems to track all work requested or generated through system monitoring. All requests in our system take on a lifecycle of their own and are not closed until we have confirmed you are satisfied.
AND…
- Service = Process
The absolute model that underpins the whole Clear Skies IT Service Desk approach is this. Great IT service is not just being nice. Yes an outstanding response is our minimum goal, but great IT service is far more than this.
It is a process. Our Service Desk is a data collection mechanism that feeds into decision making, permanent fixes to issues, and answering the absolute question “Could we stop that issue happening altogether next time?”
Using our work tracking system, very often once a particular issue is resolved, it will then spawn a separate task to investigate a better way forward in that area in the future.