“We’ve had other companies tell us ‘we will become your IT department’, but Clear Skies have been the first ones to actually deliver on it”
“The all-inclusive, call us as often as you want package is great value and helps us get the results we need. It’s 24/7 and a guaranteed response – our staff know that if the pick up the phone at 10pm and call them that they are going to get a response”
IT to Business Strategy
Do you ever feel like your IT provider just doesn’t get it?
You have key business drivers that drastically contribute to your success or failure yet when you find yourself in a spot with an IT issue or even just trying to explain something, does it seem like they just don’t seem to care about your predicament or your customers like you do?
The sad truth about this scenario is that it’s all too common.
The good news is that it doesn’t need to be like this and with Clear Skies IT, it isn't.
Understanding your business is where we begin because we don’t believe we can help you at all unless we understand the components of your business, your customers, and how you serve them.
This is important for you because it means that when a team member calls in a specific situation, immediately we know how to respond because there is potentially either a high impact on your business or a low one.
The added bonus to this is that management don’t feel the need to be watching over anyone’s shoulder to ensure they are keeping tabs on the IT guys or their team to ensure service requests are being dealt with appropriately.
This is only the beginning though. Our discussion around IT to Business alignment goes deeper. Our ultimate goal for you is to have a service which makes you feel as if it isn’t even there.
Your key technologies are working, they remain up and you just get on with business. Our view on this is framed by the aeroplane analogy…
At 35000 feet, passengers much prefer uptime to a break/fix approach!
Such an approach can lead in many different directions depending on your business and this is where the magic happens. Is internet important for you, do you need a lot of storage space, where are the key points of your business that the higher quality computers need to be.
This area of IT consulting is truly the area we focus the most amount of our strategic energies as we know that it delivers greater productivity and lower cost for you. It’s the bottom line area of IT Strategy and Service.